There may be a few reasons why your account may not appear to be activated with a paid subscription.
Here are a couple of possible reasons, depending on how you paid:
1. You paid using PayPal
It's possible that the payment did not complete. In which case, your PayPal account should show a "Preauthorization" payment under notifications.
A Preauthorization payment is an incomplete payment and is not an actual charge, however, this can appear as a charge pending on your bank account or card payment record.
A pending payment can look just like a real payment. Some banks will display specifically that the payment is pending, while others do not specify this information.
Preauthorization payments typically drop off from your account within a few hours, if not, within a day.
When you're ready to pay for a Motion Array subscription again, you can login to your account and attempt to purchase a subscription from here.
2. You paid using a Credit or Debit Card (not with PayPal)
If you just paid for a Motion Array subscription using a credit or debit card and do not have access to paid benefits, you may first want to check if you paid with us while being signed into a different Motion Array account.
If you are confident that the Motion Array account that you were signed into at the time of payment does not have an activated subscription, please first check your invoices page here.
After waiting 3-5 hours for the invoice to generate, please double-check with your bank that the payment is not a pending payment.
Pending payments may be a failed payment that should drop off from your account within a few hours.
When you're ready to pay for a Motion Array subscription again, you can log in to your account and attempt to purchase a subscription from here.
If you paid for a Motion Array subscription, the subscription is not activated, and you have checked thoroughly with your bank and are confident that the payment is not a failed payment, and that the payment is not simply a pending payment due to a failed payment attempt, please contact Motion Array support and provide the following information:
The correct Motion Array login email address used at the time of purchase
Date of payment
Name of cardholder
The last 4 digits of the credit card
Expiry date of the card
Other helpful information relating to the transaction