If you’ve noticed an unexpected charge on your bank statement, we understand that this can be concerning. Below are some common reasons why this might happen and what you can do next.
Kindly note that Motion Array is an Artlist company, hence why the invoices show Artlist.inc on them.
1. Subscription Renewal
If you previously signed up for a subscription, it may have auto-renewed. All Motion Array plans renew automatically unless canceled before the renewal date.
2. Multiple Accounts
If you have more than one account, an old or secondary account may still be active and charging your payment method.
3. Family or Shared Payment Method
If a family member or someone else with access to your payment method made a purchase, it could appear as an unfamiliar charge on your account.
4. Previous Payment Attempt
Sometimes, a payment that initially failed due to insufficient funds or a temporary bank issue may be retried later and successfully processed.
5. Fraudulent Activity
If none of the above explanations apply and you suspect an unauthorized transaction, it’s possible that your payment details have been used fraudulently.
What Should I Do Next?
If you’re unsure about a charge, we recommend the following steps:
✔️ Review Your Subscription History – Log in to your account and check your billing history to see if the charge matches a subscription or purchase.
✔️ Ask Family or Household Members – If you share a payment method, check if someone else made a purchase.
✔️ Contact Our Support Team – If you still have questions, reach out to us with the charge details, and we’ll be happy to assist.
We hope this helps clarify your concerns! If you need further assistance, please don’t hesitate to reach out to our support team. 😊