If you try to sign in but your account is on hold, you likely triggered our protection alert.
When our system detects fast, consecutive downloads, it will set off an alert to protect the site from bots, scrapers, and other automations. This alert results in your account being blocked.
Bots and scrapers are automated systems that can misuse services by downloading content excessively, which is why protective measures are in place.
To avoid this in the future, be sure to use the preview option before downloading an asset. Also, allow ample time before downloading the next asset to ensure that the system doesn't misidentify your use.
If you need help to unblock your account, open a chat and an agent will be with you soon.