If you're experiencing issues with the legacy Motion Array Marketplace Extension in Premiere Pro, we’re here to help! Whether the panel isn’t loading, assets aren’t downloading properly, or you’re seeing error messages, follow these steps to resolve the problem.
1. Restart & Reinstall the Extension
Before reaching out, try these quick fixes:
🔹 Restart Premiere Pro – Close and reopen the software.
🔹 Reinstall the Marketplace Extension – Uninstall the extension and reinstall it from the Adobe Creative Cloud by following the steps in our dedicated article.
🔹 Check Premiere Pro Permissions – Ensure Premiere Pro has access to third-party extensions.
2. Use the Motion Array Website as a Temporary Workaround
If the panel isn’t working, you can still access and download assets directly from the Motion Array website:
- Log in to your Motion Array account.
- Find the asset you need.
- Click Download and import it manually into Premiere Pro.
This ensures you can continue working while we troubleshoot the issue.
3. Contact Our Support Team
If the issue persists, please reach out to us with the following details:
✔️ A description and screenshot of the issue (e.g., panel not loading, downloads failing)
✔️ Any error messages displayed
✔️ Your Premiere Pro version and operating system
You can contact us via the live chat widget, and we’ll investigate the issue as soon as possible.
4. Stay Updated
Once you've reported the issue, our team will keep you updated on any fixes or updates. We appreciate your patience and will do our best to get you back up and running as quickly as possible!