My account is blocked

Elycia
Written by Elycia
  • Updated

If you try to sign in but your account is blocked, you likely triggered our protection alert.

 

When our system detects fast, consecutive downloads, it will set off an alert to protect the site from bots, scrapers, and other automations. This alert results in your account being blocked.

 

To avoid this in the future, be sure to use the preview option before downloading an asset. Also, allow ample time before downloading the next asset to ensure that the system doesn't misidentify your use.

 

If you need help to unblock your account, open a chat and an agent will be with you soon.