Account Help

How do Team plans work?

An overview of the Motion Array Team plans

Written by Support
Updated over a week ago

Why is my account on hold?

You have received a message that says "your account is on hold, please contact support".

Written by Garrett Stache
Updated over a week ago

What is the "Continuity Plan"

Learn more about our lower-tier plan to maintain your license.

Written by Garrett Stache
Updated over a week ago

I haven't received a verification email

This article will help you if you haven't received an email

Written by Garrett Stache
Updated over a week ago

What Happens If I Downgrade?

This article will cover what happens to your assets and products if you downgrade from a paid plan to free.

Written by Garrett Stache
Updated over a week ago

Did My Downgrade Work?

You have chosen to downgrade to a free plan, but your account still says that your subscription is active.

Written by Garrett Stache
Updated over a week ago

Prohibited Countries

Prohibited countries at Motion Array

Written by Garrett Stache
Updated over a week ago

Does Motion Array accept purchase orders?

Purchase Order Policy

Written by Garrett Stache
Updated over a week ago

What if I get a copyright claim from YouTube?

Written by Support
Updated over a week ago

Refunds

Refund policy and procedures

Written by Garrett Stache
Updated over a week ago

What copyright controls are in place?

Copyright controls for digital products

Written by Garrett Stache
Updated over a week ago

What cybersecurity controls are in place?

Network, data, and software security controls

Written by Garrett Stache
Updated over a week ago

Adding A VAT Number To Your Invoice

This article will show you how you can add a VAT number to your invoice

Written by Peter
Updated over a week ago

Disputed payments and downgrades

Account downgrades related to disputed payments

Written by Garrett Stache
Updated over a week ago

What is easy onboarding?

Signing up a team of five or more with Motion Array

Written by Garrett Stache
Updated over a week ago

What payment methods are accepted?

Forms of payment accepted by Motion Array

Written by Garrett Stache
Updated over a week ago

What Is Motion Array?

An unlimited download marketplace for all your video making needs.

Written by Garrett Stache
Updated over a week ago

What Does Motion Array's Free Plan Provide? + How To Download Free Assets

Written by Garrett Stache
Updated over a week ago

How Can I Change My Payment Details Or Subscription?

Learn how to update your payment details and change your subscription plan

Written by Garrett Stache
Updated over a week ago

How Do I Downgrade Or Cancel My Account?

Written by Support
Updated over a week ago

How Do I Download My Invoices?

Learn how to find and download your invoices

Written by Support
Updated over a week ago

How does the unlimited license work?

A brief explanation of our terms

Written by Garrett Stache
Updated over a week ago

Can Data Be Stored In My Account?

Written by Garrett Stache
Updated over a week ago

How Do I Change My Account Information?

Learn how to change your email address, name, password or any other personal details associated with your account

Written by Garrett Stache
Updated over a week ago

Do You Store My Credit Card Details?

Written by Garrett Stache
Updated over a week ago

How Do I Delete My Account?

Written by Garrett Stache
Updated over a week ago