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Account Help
Account Help
This collection of help articles will help you with your Motion Array account questions.
28 articles in this collection
Written by
Support,
Garrett Stache,
and
Peter
Why Can't I Reset My Password?
What to do when you're trying to reset your password, but you can't.
Written by
Peter
Updated over a week ago
Navigation
Why can't I login to the Extension or Plugins?
Written by
Peter
Updated this week
How To Sign In / Log Out
This article shows you how to Sign In (Login) & Log Out (Sign-out) of your Motion Array Account
Written by
Peter
Updated over a week ago
How Do I Downgrade Or Cancel My Account?
Search tags: Downgrade / Cancel / Unsubscribe
Written by
Support
Updated over a week ago
What Happens If I Downgrade?
This article will cover what happens to your assets and products if you downgrade from a paid plan to free.
Written by
Garrett Stache
Updated over a week ago
Where Can I Access My Downloads?
See a list of your downloads by logging into your account
Written by
Peter
Updated over a week ago
How Do I Download My Invoices?
Learn how to find and download your invoices
Written by
Support
Updated over a week ago
How Do I Delete My Account?
Written by
Garrett Stache
Updated over a week ago
How Do I Change My Account Information?
Learn how to change your email address, name, password or any other personal details associated with your account
Written by
Garrett Stache
Updated over a week ago
How To Download Free Assets
Written by
Garrett Stache
Updated over a week ago
How do Team plans work?
An overview of the Motion Array Team plans
Written by
Support
Updated over a week ago
Navigating the Team Plan dashboard
The ins and outs of Team Plan management
Written by
Support
Updated over a week ago
I haven't received a verification email
This article will help you if you haven't received an email
Written by
Garrett Stache
Updated over a week ago
Payments
Why Can't I Upgrade To Annual?
For Monthly Subscribers Using PayPal who are wanting to upgrade to the Annual plan
Written by
Peter
Updated this week
I paid for a Motion Array subscription, but my account still shows Free
Here to help you with finding out why your paid subscription is not activated on your Motion Array account.
Written by
Peter
Updated over a week ago
Refunds
Refund policy and procedures
Written by
Garrett Stache
Updated over a week ago
Adding A VAT Number To Your Invoice
This article will show you how you can add a VAT number to your invoice
Written by
Peter
Updated over a week ago
The Payment Failed - How Do I Update My Payment Details?
What to do if your payment failed
Written by
Peter
Updated over a week ago
How Can I Change My Payment Details Or Subscription?
Learn how to update your payment details and change your subscription plan
Written by
Garrett Stache
Updated over a week ago
Why Is My Account On Hold?
You have received a message that says "your account is on hold, please contact support".
Written by
Garrett Stache
Updated over a week ago
Upgrade To Annual
Switching from monthly to annual is easy: it takes one click, and you get a discount based on the remainder of your monthly membership
Written by
Garrett Stache
Updated over a week ago
Did My Downgrade Work?
You have chosen to downgrade to a free plan, but your account still says that your subscription is active.
Written by
Garrett Stache
Updated this week
What payment methods are accepted?
Forms of payment accepted by Motion Array
Written by
Garrett Stache
Updated over a week ago
Do You Store My Credit Card Details?
Written by
Garrett Stache
Updated over a week ago
Can Data Be Stored In My Account?
Written by
Garrett Stache
Updated over a week ago
Can I Cancel At Anytime?
Written by
Peter
Updated over a week ago
What is the "Continuity Plan"
Learn more about our lower-tier plan to maintain your license.
Written by
Garrett Stache
Updated over a week ago
Disputed payments and downgrades
Account downgrades related to disputed payments
Written by
Garrett Stache
Updated over a week ago