Account Help

Why Can't I Reset My Password?

What to do when you're trying to reset your password, but you can't.

Written by Peter
Updated over a week ago

Why can't I login to the Extension or Plugins?

Written by Peter
Updated this week

How To Sign In / Log Out

This article shows you how to Sign In (Login) & Log Out (Sign-out) of your Motion Array Account

Written by Peter
Updated over a week ago

How Do I Downgrade Or Cancel My Account?

Search tags: Downgrade / Cancel / Unsubscribe

Written by Support
Updated over a week ago

What Happens If I Downgrade?

This article will cover what happens to your assets and products if you downgrade from a paid plan to free.

Written by Garrett Stache
Updated over a week ago

Where Can I Access My Downloads?

See a list of your downloads by logging into your account

Written by Peter
Updated over a week ago

How Do I Download My Invoices?

Learn how to find and download your invoices

Written by Support
Updated over a week ago

How Do I Delete My Account?

Written by Garrett Stache
Updated over a week ago

How Do I Change My Account Information?

Learn how to change your email address, name, password or any other personal details associated with your account

Written by Garrett Stache
Updated over a week ago

How To Download Free Assets

Written by Garrett Stache
Updated over a week ago

How do Team plans work?

An overview of the Motion Array Team plans

Written by Support
Updated over a week ago

Navigating the Team Plan dashboard

The ins and outs of Team Plan management

Written by Support
Updated over a week ago

I haven't received a verification email

This article will help you if you haven't received an email

Written by Garrett Stache
Updated over a week ago

Why Can't I Upgrade To Annual?

For Monthly Subscribers Using PayPal who are wanting to upgrade to the Annual plan

Written by Peter
Updated this week

I paid for a Motion Array subscription, but my account still shows Free

Here to help you with finding out why your paid subscription is not activated on your Motion Array account.

Written by Peter
Updated over a week ago

Refunds

Refund policy and procedures

Written by Garrett Stache
Updated over a week ago

Adding A VAT Number To Your Invoice

This article will show you how you can add a VAT number to your invoice

Written by Peter
Updated over a week ago

The Payment Failed - How Do I Update My Payment Details?

What to do if your payment failed

Written by Peter
Updated over a week ago

How Can I Change My Payment Details Or Subscription?

Learn how to update your payment details and change your subscription plan

Written by Garrett Stache
Updated over a week ago

Why Is My Account On Hold?

You have received a message that says "your account is on hold, please contact support".

Written by Garrett Stache
Updated over a week ago

Upgrade To Annual

Switching from monthly to annual is easy: it takes one click, and you get a discount based on the remainder of your monthly membership

Written by Garrett Stache
Updated over a week ago

Did My Downgrade Work?

You have chosen to downgrade to a free plan, but your account still says that your subscription is active.

Written by Garrett Stache
Updated this week

What payment methods are accepted?

Forms of payment accepted by Motion Array

Written by Garrett Stache
Updated over a week ago

Do You Store My Credit Card Details?

Written by Garrett Stache
Updated over a week ago

Can Data Be Stored In My Account?

Written by Garrett Stache
Updated over a week ago

Can I Cancel At Anytime?

Written by Peter
Updated over a week ago

What is the "Continuity Plan"

Learn more about our lower-tier plan to maintain your license.

Written by Garrett Stache
Updated over a week ago

Disputed payments and downgrades

Account downgrades related to disputed payments

Written by Garrett Stache
Updated over a week ago