Account Help

This collection of help articles will help you with your Motion Array account questions.

Support avatar Garrett Stache avatar Alan Hettinger avatar +2
27 articles in this collection
Written by Support, Garrett Stache, Alan Hettinger and 2 others

How do Team plans work?

An overview of the Motion Array Team plans
Brett Rakestraw avatar
Written by Brett Rakestraw
Updated over a week ago

Why is my account on hold?

You have received a message that says "your account is on hold, please contact support".
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

I haven't received a verification email

This article will help you if you haven't received an email
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

What Happens If I Downgrade?

This article will cover what happens to your assets and products if you downgrade from a paid plan to free.
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

Did My Downgrade Work?

You have chosen to downgrade to a free plan, but your account still says that your subscription is active.
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

Upgrade To Annual

Switching from monthly to annual is easy: it takes one click, and you get a discount based on the remainder of your monthly membership
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

Do you work with government agencies?

Motion Array and federal, state, and local government
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

Prohibited Countries

Prohibited countries at Motion Array
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

Does Motion Array accept purchase orders?

Purchase Order Policy
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

What if I get a copyright claim from YouTube?

Brett Rakestraw avatar
Written by Brett Rakestraw
Updated this week

Refunds

Refund policy and procedures
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

What copyright controls are in place?

Copyright controls for digital products
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

What cybersecurity controls are in place?

Network, data, and software security controls
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

Adding A VAT Number To Your Invoice

This article will show you how you can add a VAT number to your invoice
Peter avatar
Written by Peter
Updated over a week ago

Disputed payments and downgrades

Account downgrades related to disputed payments
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

What is easy onboarding?

Signing up a team of five or more with Motion Array
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

What payment methods are accepted?

Forms of payment accepted by Motion Array
Alan Hettinger avatar
Written by Alan Hettinger
Updated over a week ago

What Is Motion Array?

An unlimited download marketplace for all your video making needs.
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

What Does Motion Array's Free Plan Provide?

Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

How Can I Change My Payment Details Or Subscription?

Learn how to update your payment details and change your subscription plan
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

How Do I Downgrade Or Cancel My Account?

Support avatar
Written by Support
Updated over a week ago

How Do I Download My Invoices?

Learn how to find and download your invoices
Support avatar
Written by Support
Updated over a week ago

How does the unlimited license work?

A brief explanation of our terms
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

Can Data Be Stored In My Account?

Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

How Do I Change My Account Information?

Learn how to change your email address, name, password or any other personal details associated with your account
Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

Do You Store My Credit Card Details?

Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago

How Do I Delete My Account?

Garrett Stache avatar
Written by Garrett Stache
Updated over a week ago