Account Help

This collection of help articles will help you with your Motion Array account questions.

Support avatar Garrett Stache avatar Peter avatar
24 articles in this collection
Written by Support, Garrett Stache, and Peter
Payments

Refunds

Refund policy and procedures
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Written by Garrett Stache
Updated over a week ago

Adding A VAT Number To Your Invoice

This article will show you how you can add a VAT number to your invoice
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Written by Peter
Updated over a week ago

The Payment Failed - How Do I Update My Payment Details?

What to do if your payment failed
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Written by Peter
Updated over a week ago

How Can I Change My Payment Details Or Subscription?

Learn how to update your payment details and change your subscription plan
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Written by Garrett Stache
Updated over a week ago

Why Is My Account On Hold?

You have received a message that says "your account is on hold, please contact support".
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Written by Garrett Stache
Updated over a week ago

Upgrade To Annual

Switching from monthly to annual is easy: it takes one click, and you get a discount based on the remainder of your monthly membership
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Written by Garrett Stache
Updated over a week ago

Did My Downgrade Work?

You have chosen to downgrade to a free plan, but your account still says that your subscription is active.
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Written by Garrett Stache
Updated over a week ago

What payment methods are accepted?

Forms of payment accepted by Motion Array
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Written by Garrett Stache
Updated over a week ago

Do You Store My Credit Card Details?

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Written by Garrett Stache
Updated over a week ago

Can Data Be Stored In My Account?

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Written by Garrett Stache
Updated over a week ago

Can I Cancel At Anytime?

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Written by Peter
Updated over a week ago

What is the "Continuity Plan"

Learn more about our lower-tier plan to maintain your license.
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Written by Garrett Stache
Updated over a week ago

Disputed payments and downgrades

Account downgrades related to disputed payments
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Written by Garrett Stache
Updated over a week ago