If you are currently on a Monthly subscription using PayPal, and you receive the following prompt:
There was an error upgrading your plan. Please contact our support team
Please note that Annual upgrades from Monthly PayPal subscriptions are not automated. The best way to upgrade to Annual when your payment method is PayPal would be to:
Downgrade to Free here by selecting Downgrade to Free (underneath the plans)
Wait until the end of your current pay cycle when your account will downgrade to Free (you will retain paid status access until then).
Once your account has downgraded to Free, update your payment details by following these steps
Then upgrade here
Holiday Sale 2022 Info: As long as you downgrade now* and upgrade at the end of this billing term, you'll still be eligible to upgrade with the sale price.
*Limited Time Only
If you receive this message and you are not currently on a Monthly subscription using PayPal, please contact our support team.