YouTube uses a tool called ContentID to let music creators protect their tracks from piracy and misuse. They also partner with other services like AdRev, HAAWK, Identifyy, and others to track usage and monetization of tracks registered with these services.
These systems are useful for combatting piracy, but they are not perfect, and sometimes mistakes are made with regards to claims.
If you receive a claim from YouTube regarding a music track that you properly licensed from Motion Array, you should have no problem getting the claim removed.
Simply visit the copyright claims page in your YouTube account to dispute the claim.
When submitting your dispute, select the option that you have a license for the track, and include the following language in your dispute:
“I am paying member of MotionArray.com and I have the rights to use this track on my YouTube video” followed by a copy and paste of the license you receive with your downloads. Or, if you are a free member "This track is free for royalty free use on Motion Array, and I have a free account" and the license details for that specific download.
This should be enough to get the claim cleared, and most claims are resolved in 24-72 hours.
Some of our songs are registered in content ID. You can learn more about this and how to whitelist your channel if that is the case here
If your claim is not resolved using this method, please contact our customer support team for further help. When reaching out, please include a screenshot of the claim, and the link to the track you used from Motion Array, so we can identify the issue and help to resolve it.