If you were expecting a royalty payment that you did not receive, please take a moment to review these common issues:
$50 Balance Requirement
If your royalty balance was less than $50 at the end of the month, it be carried forward to the next month. It will not be paid until the balance is greater than $50.
Payments are made 15 Days in Arrears
Your month-end balance will be paid on the 15th day of the following month. If the 15th falls on a weekend, royalty payments will be made the preceding Friday. Please note: payments are sent around noon (Eastern Standard Time). For example, the earnings accrued in September will be paid on October 15th around 12pm EST if the balance exceeds $50.
Tax Form Must Be Approved
No payments will be made until you've submitted a valid tax form. Learn more about tax forms here and follow the instructions to submit the appropriate form. Once your tax form is approved, your earnings will be paid the following month.
Payment Method Must be Set
View your seller details page and ensure you have connected a PayPal or Payoneer account.
Payment Method Was Recently Changed
We discourage changing payment methods frequently, especially in the first 15 days of the month. During this time, we are preparing our payments, and your change of payment method may not be recorded in time for the royalty payment.
Suspended Accounts Will Not Be Paid
We hold payments on suspended accounts. If your account is re-enabled, any amount held will be carried forward to the next month.
If you don't fall into one of the above categories and you still did not get paid, please contact us using the chat button at the bottom right-hand corner of your browser.